FAQ

I ORDERED 2 ITEMS, WHY DID I ONLY RECEIVE ONE ?  Since we have multiple fulfillment centers, when you order multiple items at a time they will be shipped separately. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they will get to you!  

WHAT DOES BEING PROCESSED MEAN?  We have received your order and are preparing your order for shipment. If your order has been processing for more than two days then the item is out of stock and we are awaiting the arrival of more.  

I PLACED AN ORDER BUT I DIDN'T RECEIVE A CONFIRMATION EMAIL...WHAT'S GOING ON? Kindly check your SPAM folder to see if your confirmation email was sent there.  

OH NO, I MESSED UP MY SHIPPING ADDRESS AND/OR ORDER! CAN I CHANGE IT?  If this happens to you, just email us as soon as you can and we MIGHT be able care of it. However, we can't make any promises. All of our orders generally begin to process immediately so it ships out as soon as possible. If your order has already been shipped, take heart. We'll still try to make it right. We know how frustrating it can be to pay for something you can't use. 

I DON'T HAVE A TRACKING NUMBER, WHEN WILL I GET IT? You will get a tracking number once your order has shipped and you will get an email when your order ships!  

Is there a shipping cost?

  • We offer Free Standard shipping for all orders
  • Expedited shipping if offered for a fee at check out.

How can I pay?

  • You can pay directly on our website with any major credit card, PayPal, or Amazon Pay.
  • We use STRIPE to process your payments with the highest level of security.

What currency is used?

  • All transactions are made with USD